British Gas

‘Effective Conversations’ at British Gas - As part of the Centrica Group, British Gas is the UK's leading energy and Home Services provider.

Jibboo Ltd. has been working with British Gas since early 2008, specifically designing and delivering workshops focused on coaching skills and behaviours for our managers across a number of business areas.

As a result, there is an increase in confidence to be able to coach for improved performance, such as

Increased sales performance and customer retention rates.
‘Coaching Surgeries’ established by line managers to further embed the benefits of coaching.

“Jibboo proposed a refreshing and challenging approach, to ensure that ownership of the learning remained within the business. The training was delivered to our managers and site training teams and then Jibboo provided additional skills training, to ensure that they had the ability to deliver this to their own teams.

The quality of the workshops was excellent, with delegates commenting on the professional and energetic delivery style and the practical nature of applying some fundamental coaching models. Jibboo continued to offer support and guidance to the managers after the training sessions and provided all delegates with considered feedback, to support their development.

Jibboo have been professional and flexible in their approach and have worked hard to deliver a cost effective business solution and ensuring that the desired skills remain in the company after the workshops have finished”
PEOPLE DEVELOPMENT MANAGER.

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